Refund and Returns Policy

Last Updated: 25-02-2024

Thank you for choosing MyAngelTouch. Our Refund Policy is designed to provide clarity on the terms and conditions surrounding refunds for your purchases on our platform.

1. Eligibility for Refund:

• Refunds are only applicable to orders that meet the criteria outlined below:
  • Products received in a damaged or defective condition.
  • Incorrect products delivered.
  • Cancellation of the order within the stipulated time frame.

2. Damaged or Defective Products:

• If you receive a product in a damaged or defective condition, please contact our customer support team at angeltouchgiftshop@gmail.com within 2 days of receiving the order.
• Provide clear photographs of the damaged or defective product, along with your order number and details.

3. Incorrect Product Delivered:

• In the rare event that you receive an incorrect product, please notify us within 2 days of receiving the order.
• We will arrange for the correct product to be delivered to you, and if necessary, provide instructions for the return of the incorrect item.

4. Order Cancellation:

• You may cancel your order within 2 hours of placing it for a full refund. After this time frame, cancellations may not be possible due to order processing.

5. Refund Process:

• Once your request for a refund is approved, we will initiate the refund process.
• Refunds will be processed to the original payment method used during the purchase.
• Refund processing times may vary based on your payment provider.

6. Non-Refundable Items:

• Certain items, such as gift cards, may not be eligible for refunds. Please check the product description for details.

7. Refusal of Refund:

• We reserve the right to refuse a refund request if the product is returned in a condition that does not meet the eligibility criteria outlined in this policy.

8. Contact Us:

• For refund requests or any concerns related to your order, please contact our customer support team at angeltouchgiftshop@gmail.com. Provide your order number and detailed information about the issue.

9. Policy Changes:

• We reserve the right to update or modify our refund policy at any time. Please check our website for the most recent version.

Contact Information:

For any questions or concerns regarding our Refund Policy, please contact us at angeltouchgiftshop@gmail.com.

Thank you for choosing MyAngelTouch. Your satisfaction is our priority, and we are committed to providing exceptional service in every aspect of your floral experience.